Q: Are you a trading company or a manufacturer?
A: We are a manufacturer, factory is located in Shanghai of China.
Q: What are your strengths?
A: We have more than 10 years of experience in product development and design, production, quality control and marketing. Humanized design, advanced production technology, competitive price, high quality products and excellent service make us win the trust and support of the majority of users.
Q: Can I customize the product?
A: Yes, you are welcome to send us the customized demands or samples, we will design and calculate the price for you as soon as possible.
Q: What is the material and temperature range of the mesh belt?
A: We have POM material for -5°C to 85°C, PP material for 0°C to 105°C, PE material for -45°C to 65°C, PA material for -30°C to 150°C.
Q: How to calculate the total belt length?
A: For a standard catenary conveyor, it would be: (2 * shaft center distance + sprocket circumference) + 5% for the catenaries.
Q: How can I measure belt pitch?
A: The pitch is the distance from the center of one rod to the center of the next. For accuracy reasons, Caiyang recommends measuring pitch by taking a measurement over at least 20 rows and dividing by the number of rows.
Q: What industries can you serve?
A: We offer solutions for corrugated packaging, tire and rubber, food, beverage, logistics, chemical, medicine, automotive, tobacco, material handling industries etc.
Q: How long is your delivery time?
A: Normally, it takes 7-15 working days to ship. We design moulds and manufacture products by ourselves, so can control everything about the production schedule and quality, make a fast delivery.
Q: What are your payment terms?
A: You can pay by T/T, Western Union, Paypal, Secure Payment etc.
Q: How to deal with the problems in the process of using the product?
A: Within 1 year from the date of leaving our factory, if the parts are faulty or damaged due to quality problem, our company will provide the replacement parts for free.
Q: If I have inquiries or questions, how should I give you feedback?
A: You can contact us by email, telephone, whatsapp or submit the message form.